Ultra Secure are following all relevant UK Government advice to protect our Staff & Customers through the current Coronavirus emergency, as from 17th March 2020 we have closed our Consultation Room (until further notice) and stopped order collection from our Northampton warehouses.
Following the Full Lockdown announced on the 23rd March, we have now arranged for the majority of Staff to work from home.
This may impact on the speed of delivery on some orders, we have also removed the option of choosing next day delivery on the website (although you can still contact us to ask if this is possible with your order), we will do our utmost to get your orders to you as fast as possible.
Our Telephone service will be manned 9am to 4pm Monday to Friday, emails will be fully supported.
We still hold our normal large stock of products and are still giving our Customers our before & after Sales Advice & Support.
As more Staff are working remotely from Home (following government advice), please remain patient if you are awaiting a call back.
We are confident we can continue with a good service during these challenging times, please order as normal but if you do have any doubts or questions before ordering please Contact Us, if the situation changes we will inform you.
Our staff are following the UK Government hygiene guidelines.
Any updates will be posted here, we wish you all well during these most challenging times as we all work together to get through to better times.
Mark Walter & Mick Statham.
30 Day Price Satisfaction Guarantee
Ultra Secure Ltd are completely dedicated to your total satisfaction and provides a 30-day, no questions asked, money back guarantee on all products and services purchased, except special order items and subject to our terms and conditions listed below:
All of the Wireless products sold by Ultra Secure are fully tested for Wireless Range before being introduced to our product range, but it is impossible for us to always be 100% sure that the chosen Wireless product will work in your specific environment.
With different building construction, thick walls, large gate posts, row of dense vegetation & potential interference from many different sources in today’s modern world (radio masks, consumer units etc) being a potential problem, we offer our customers the comfort of the 30-day money back guarantee.
When you purchase a Wireless product, you have 30 days to ensure that the product works satisfactory within your environment, in the unlikely event of the system not performing to your requirements you can return it to us for a Full Refund or Part Exchange for a Stronger Wireless System, the Goods need to be returned with all of the original packaging, manuals and undamaged.
We recommend you fully test the products before any installation, this allows the goods to be returned in perfect condition with all of the packaging and manuals for the refund.
The cost of the return postage would be your responsibility, but you would receive a full refund for the original order.
General Returns (within 30-days):
If your circumstances have changed and you decide the goods are not now required, or if for any reason you are not satisfied with your purchase, simply notify us by e-mail or phone and return the goods back to us within 30 days (at your cost) together with the receipt or proof of purchase and the reason for the return.
Actual shipping charges & credit card charges paid by us will be deducted from the purchase price, unless the return is due to our error or a faulty item. The following terms must be met by you:
Our 30-day money-back guarantee does not affect your statutory rights.
General Returns (after 30-days):
If you return goods after 30 days, then unfortunately we cannot give a refund for them, although if they are returned unused with all of the packaging and manuals we are happy to give you a credit note to the value of the original purchase. This credit note can be used at any time in the future to purchase any goods shown on our web site. If the goods are returned with a warranty fault, then we will fully repair or replace the product and return them back to you as soon as possible.
Ultra Secure Ltd are committed to selling high-quality products, all supplied with a full one year’s manufactures warranty, any faulty products returned within one year from the date of purchase will be repaired (or replaced should the repair not be possible).
We are unable to take special order products back for a refund due to the fact that they would have been built to order for you, these include: